Kibcab Privacy Policy
When you use KIBCAB, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.
Thank you for using our taxi ordering application. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our application. Your privacy is important to us, and we are committed to protecting your personal information. Please read this Privacy Policy carefully.
A. Information We Collect
1.1 Personal Information
When you use our taxi ordering application, we may collect the following personal information from you:
Full name
Contact details (phone number, email address)
Location information (pickup and drop-off addresses)
Payment information (credit card details, bank account information, etc.)
1.2 Usage Information
We may collect certain information about your usage of our application, including:
Device information (such as device model, operating system, unique device identifiers)
Log data (including IP address, browser type, access times, and referring website addresses)
Usage data (such as the features you use, the pages you visit, and the actions you take within the application)
Use of Information
2.1 Providing Services
We use the personal information we collect to:
Facilitate your taxi bookings and provide the requested transportation services
Communicate with you regarding your bookings, including confirmation and updates
Process payments for the services you have requested
2.2 Improving our Services
We may use the information we collect to analyze and improve our application's functionality and user experience. This includes:
Monitoring and analyzing trends, usage, and activities in connection with our application
Enhancing our application's performance, features, and security
Conducting research and development activities
2.3 Marketing and Communication
With your consent, we may use your personal information to:
Send you promotional and marketing materials about our services or special offers
Communicate with you about important updates, changes to our policies, or service-related information
3.1 Data provided by users. This includes:
User profile information: We collect data when users create or update their KIBCAB accounts, or place orders via guest checkout features. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government issued documents (which may include identification numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using KIBCAB apps.
Background check information (drivers and delivery persons): This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by an authorized person on KIBCAB’s behalf.
Identity verification photos: This includes photos of users (such as, selfies) and/or their government issued identifications (such as, driver’s license or passports). Such photos may be used to verify a user’s identity, such as through facial verification technologies. Please see the section titled “How we use personal data” for more information regarding how user photos are used for safety and security purposes, including identity verification.
User content: We collect the data submitted by users when they contact KIBCAB customer support (including at KIBCAB Greenlight Hubs or via phone chat or video conferencing tools), provide ratings or feedback for other users, restaurants or merchants, or otherwise contact KIBCAB. This may include photographs, or audio or video recordings submitted by users in connection with a customer support request. This also includes metadata relating to the method you use to communicate with KIBCAB. The contents of photos and recordings submitted by users are subject to KIBCAB’s Community Guidelines (except that such guidelines do not apply to users in Switzerland and Belgium).
In certain jurisdictions, users can record the audio and/or video of their trips through an in-app feature or using a dashcam. In app recordings are encrypted and stored on users’ devices, and are only shared with KIBCAB if submitted by the users in connection with safety incidents. Please see here for more information.
Travel information: We collect travel itinerary information, including times and dates of upcoming flight, lodging or car rental reservations, from users of our KIBCAB Travel feature. We collect such information: (i) when users manually input their information into their KIBCAB Travel itinerary; or (2) if authorized by users to access their email account, from travel-related email confirmations. If so authorized, KIBCAB will only access users’ email accounts to collect travel itinerary information to enable the KIBCAB Travel feature, and will adhere to the applicable email provider policies, including Google’s API Services User Data Policy, which impose certain limitations on the use of data collected from users’ email accounts. Users may remove KIBCAB’s access to their email accounts at any time either in-app or through their email service provider settings. Detailed information on how to remove email account access is available here.
3.2. Data created during use of our services. This includes:
Location data (driver and delivery person): We collect precise or approximate location data from drivers’ and delivery persons’ mobile devices when the KIBCAB app is running in the foreground (app open and on-screen) or background (app open but not on-screen).
Location data (riders and order recipients). We collect precise or approximate location information from riders’ and order recipients’ mobile devices if they enable us to do so via their device settings.
KIBCAB collects such data from the time a ride or order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen).
Riders and order recipients may use the KIBCAB apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the KIBCAB apps. For example, a rider who has not enabled precise location data will have to manually enter their pickup address.
In addition, precise location data collected from a driver’s device during a trip is linked to the rider’s account, even if the rider has not enabled precise location data to be collected from their device. This data is used for purposes such as receipt generation, customer support, fraud detection, insurance, and litigation.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; trip or order details (such as date and time, requested pick-up and drop off addresses, distance traveled and items ordered); and payment transaction information (such as a restaurant’s or merchant's name and location, amount charged, and payment method). We also associate a user’s name with that of anyone who uses their promotion code.
Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
Communications data: We collect data regarding phone, text or in-app communications between users that are enabled through KIBCAB’s apps. This includes date and time, as well as the content of text or in-app messages. We may also collect the content of phone calls solely where users are notified in advance that the call may be recorded.
3.3. Data from other sources. These include:
users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user.
KIBCAB account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive services through their business accounts (such as owners of KIBCAB Health, KIBCAB Central, KIBCAB Direct or KIBCAB for Business accounts).
users or others providing information in connection with claims or disputes.
KIBCAB business partners through which users create or access their KIBCAB account, such as payment providers, social media services, or apps or websites that use KIBCAB’s APIs or whose APIs KIBCAB uses.
KIBCAB business partners in connection with debit or credit cards issued by a financial institution in partnership with KIBCAB to the extent disclosed in the terms and conditions for the card.
Vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements.
Insurance, vehicle, or financial services providers for drivers and/or delivery persons.
Partner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company).
Publicly available sources.
Marketing service providers or data resellers whose data KIBCAB uses for marketing or research.
Law enforcement officials, public health officials, and other government authorities.
B. Sharing of Information
4.1 Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our application and providing our services. These service providers are contractually obligated to protect your personal information and are not allowed to use it for any other purpose.
4.2 Legal Requirements
We may disclose your personal information to comply with applicable laws, regulations, or legal processes, or to respond to valid and enforceable requests from law enforcement agencies or government authorities.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred to the acquiring entity or third party involved. We will notify you and provide you with choices regarding your personal information in such circumstances.
C. How we use personal data
KIBCAB uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:
to enhance the safety and security of our users and services
for customer support
for research and development
to enable communications between users
for marketing and advertising
to send non-marketing communications to users
in connection with legal proceedings
For your convenience, we've provided a visual summary of the data we collect and how we use it here.
We use the data we collect:
i. To provide our services. KIBCAB uses data to provide, personalize, maintain, and improve our services.
This includes using data to:
create/update accounts.
enable transportation, delivery and other services/features, such as:
using location data to navigate rider pick-ups and order drop-offs and track the progress of rides.
features that involve data sharing, such as sharing driver first name and vehicle information with riders to facilitate pick-ups, user profile and trip details for sharing and fare splitting, and user ratings and compliments.
match available drivers and delivery persons to users requesting services. Users can be matched based on availability, location/proximity, user settings/preferences and other factors such as likelihood to accept a trip based on their past behavior or preferences.
features that facilitate use of our services by those with disabilities.
features that involve account linking, such as linking of email to create KIBCAB Travel itineraries.
KIBCAB performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or on the grounds that they are necessary for purposes of KIBCAB’s and its users’ legitimate interests.
ii. Safety and security. We use data to help maintain the safety, security, and integrity of our services and users. This includes:
verifying users' identity and eligibility to provide transportation, including through reviews of background checks, to help prevent use of our services by unsafe drivers and/or riders.
In certain regions, this includes KIBCAB’s Real-Time ID Check feature, which prompts drivers and delivery persons to share a selfie before going online to help ensure that the driver or delivery person using the app matches the KIBCAB account we have on file. We may also use this feature for other verification purposes such as verifying change of bank account information or regaining account access.
In addition, we may use facial recognition technology to process user profile photographs, identification photographs, or other user-submitted photographs to prevent identity-borrowing or use of our services by unauthorized drivers.
We may also use selfies to verify that users are wearing masks, helmets or other safety gear through the use of object verification technology.
In some countries, riders may be required to verify their identity to use cash and certain other payment methods. In such cases, KIBCAB allows riders to provide their ID number and/or a photo of their identification card to complete such verifications. Please see here for more information about rider identity verification.
using data from drivers’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices.
using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine that a driver is delaying a rider pickup in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to omit such a fee. To object to such an adjustment, please contact KIBCAB customer support.
using driver data (such as past trip information and reported incident rates) and rider data (such as past trip information, cancellation and reported incident rates, account information, ratings information, and current pick-up and drop-off location) to predict and help avoid pairings of users that may result in increased risk of conflict (for instance, because one user previously gave the other a one-star rating).
sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users while on a trip.
KIBCAB performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of KIBCAB, our users and members of the general public.
iii. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.
iv. Data sharing and disclosure
Some of KIBCAB’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
D. Your Choices and Rights
5.1 Access and Updates
You have the right to access, update, and correct your personal information held by us. You can do this by contacting us through the contact information provided below.
5.2 Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.
E.Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated Privacy Policy will be effective when posted. Please review this Privacy Policy periodically for any changes.
F.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Cylink Software and Technology Services Ltd.
By using our taxi ordering application, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Last updated: 07/08/23